Sustainable FM - meeting the challenge Keble College, Oxford, 18th and 19th March 2008

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Sustainable conference

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Main programme

Speaker at the BIFM annual conference 2007

Preconference

Sustaining your CPD
The BIFM Annual Conference 2008 is a key event that can contribute to your Continuing Professional Development (CPD). A handout giving advice and guidance on BIFM CPD will be available at the conference, together with the unique event i.d. number.

15.00

Conference and exhibition set up in Sloane Robinson building and Exhibition Marquee

17.00

Pre-conference registration in the Sloane Robinson building

Day 1, Tuesday 18th March 2008

Morning session

9.00

Registration and coffee

Coffee served in the Exhibition Marquee

9.30

Welcome Address

Peter Cordy, Chairman, BIFM

9.40

Opening address from the chairman

Stephen Sackur, Presenter, HARDtalk, BBC News

Stephen has been a journalist with BBC News since 1986. Before taking over on the BBC News 24 and BBC World flagship current affairs interview programme, he was the BBC's Europe Correspondent and prior to that the BBC's Washington Correspondent. With a keen interest in politics, he has interviewed President George W Bush, covered the 2000 US Presidential Elections, the Clinton scandal and impeachment trial, and the ways and means of lawmaking, including campaign finance reform. Stephen brings his journalistic and interviewing experience to the BIFM Annual Conference 2008 as our chairman and facilitator.

9.50

Sponsor’s welcome

William Baxter, Deputy Chief Executive, Baxter Storey

Simon Esner, Group Sales Director, UK and Ireland, Baxter Storey

9.55

The Hugh Channon Memorial Lecture : Working towards a Sustainable World Community

Barbara Stocking, Director, Oxfam

10.45

Morning coffee

Served in the Exhibition Marquee

11.15

Responsible FM and the triple bottom line

Can humans (and technology) solve climate change or achieve sustainability – or is mankind simply a risky disaster waiting to happen?
Why climate change and sustainability have become moral and political issues, rather than practical ones
The New Scientism: closing down political debate on the causes of and solutions to climate change
A few practical, human solutions

James Woudhuysen, Professor of Forecasting and Innovation, De Montfort University, Leicester. Back at the conference for the second year, James will stimulate our thinking on going green with his counter-intuitive ideas on sustainability.

12.00

Five parallel sessions

1.1

Critical FM staffing for the future

FRL will review the effect of the skills shortage on the FM industry, utilising research from recent surveys and customer case studies, and providing several suggested solutions as to how to overcome what will be the limiting factor for the future of the FM industry.

John Davis, CEO, FRL

1.2

Achieving economical and environmental sustainability through professional FM

Introducing professional facilities management at the front end of projects can help sustainability through better service delivery and energy and utilities usage reduction strategies, without adding cost. Using slides from Al Gore's "An Inconvenient Truth" the presentation will illustrate the impact of climate change and global warming on society and how FMs can make changes now to reduce emissions from commercial office buildings and hospitals, which are amongst the largest emitters of CO2 into the atmosphere.

Glen Fraser, Director, Management Solutions

1.3

Productivity and Office Environment
This presentation will demonstrate the importance of FM in creating effective workplaces and spaces that meet the optimal requirements of the workforce to achieve maximum productivity. The presentation will examine through the lens of employee expectation and its management: air quality, light, humidity, temperature and asthetics to develop processes to maximise productivity whilst minimising absences and distraction.

Professor Michel Pitt, Professor of FM, Liverpool John Moores University

Matthew Tucker, Research Assistant, Liverpool John Moores University

Andrew Smith, Research Assistant, Liverpool John Moores University

1.4

Sustainability - FM and Energy Management

Peter Ferguson, Director of Corporate Sustainability & Risk, Johnson Controls

Andrew Bray, Head of Energy Services, EMEA, Johnson Controls

1.5

How green roofs can contribute to sustainable FM

The Green Roof Centre is an independent research and demonstration hub founded by the University of Sheffield and Groundwork Sheffield. This session will outline the environmental benefits of green roofs, examine the impact of green roofs on building performance and provide FMs with a guide to where and how green roofs can help to achieve sustainability.

Jeff Sorrill, Commercial Manager, The Green Roof Centre

12.45

Lunch

A hot, seated, lunch will be served in the Keble College Dining Hall and an alternative light lunch will be served in Exhibition Marquee.

12.45

Fringe A

Carbon offsetting – solution or guilt tax?

Carbon offsetting is big business - the regulated offsetting global market is expected to be worth £68.2 billion by 2010. But it remains hugely controversial. Is offsetting simply a guilt tax that encourages us to continue to pollute at the same rate? Or should it be seen as a last resort once all the possible reductions in emissions have taken place?

Two experts on the subject will battle it in this session. The Carbon Neutral Company will argue the case for offsetting. Neil McLocklin, director at green consultancy Corpra, will present the case against offsetting. Then the audience will quiz the speakers in a debate chaired by Cathy Hayward, Editor of FM World, followed by a final vote on the topic. A light lunch will be provided.

12.45

Walking Tour of Oxford

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Afternoon session

14.00

Fair pay: the social side of sustainable FM

Sustainability is not only about going green. Supporting people and communities is essential – and fair pay and working conditions for even the lowest paid workers is key. Known for providing living wages and improved prospects for its cleaners, PCS will outline the investment needed to achieve sustainable employment and demonstrate the returns – for employees, for contractors and for facilities managers.

Douglas Cooke, Managing Director, Principle Cleaning Services

14.00

International SIG session

14.00

Fringe B

Dodging Bullets Live!

It’s interactive; it’s competitive; it’s essential for FMs facing a barrage of law and regulation. If you missed it last year, this entertaining session is back, with a new panel, and new questions. Based on ‘Dodging Bullets’, this game session gives FMs the chance to test knowledge of employment law, H&S and premises management practices. Don’t let the law give you a run-around!

Workplace Law

14.00

Site Visit : Estates Tour of Oxford University Colleges

14.45

Five parallel sessions

2.1

Renewables in FM - what might these look like?

What are the practicalities, costs and benefits of the key renewable technologies available for application to buildings today? Are these technologies a realistic retrofit option for buildings? What are the implications for FM, including maintenance, operational costs and benefits?

Phil Jones, Senior Research Fellow, London South Bank University

2.2

State of the ArT : solving the environmental challenge for expansive property portfolios

Many organisations have large, spread out property portfolios. These organisations must find ways to deliver an energy solution that is both cost-efficient and does not impact on core operations. Atkins, as a specialist in this area, will provide practical advice on how:

1. Organisations with expansive property portfolios can implement, and prove, effective energy management

2. Making the correct choice of investment in energy management can make a positive impact on P&L as well as carbon footprint.

3. The correct choice of investment will give a holistic solution that addresses energy & environmental issues as well as operational processes and strategic management of the assets.

Andrew Wilkinson, Atkins

Kam Singh, Atkins

2.3

Is flexible working sustainable?

- How flexible working has assisted business and the residual risks

- The people-management issues around teamwork and interaction to form a view on the impact on productivity

- The increased focus on carbon footprint and the environmental impact of flexible working

- The impact of flexible working and how the legal and tax framework could force change

- Martin Bell, Job title, Johnson Controls

Martin Bell, Associate Director, Johnson Controls Consulting

Marie Cecille Puybaraud, Innovation Director, Johnson Controls Consulting

2.4

The FMi Protocol

Work on a PhD research thesis forms the basis for this topic. This session will review the current position on measuring FM performance, address qualitative management information relating to measurement, benchmarking and performance, and outline the benefits of the FMi protocol.

Richard Davies, Account Director, Acuity Management Solutions Ltd.

2.5

Partners in Sustainability

1. The ideal Energy Strategy:
- procurement
- monitoring and targeting
- energy surveys
- capital projects
- energy awareness
2. Ideas to SAVE energy:
- quick hit and NIL cost actions
- PC monitors and printers
- lighting and timers
3. How to ensure action is taken to deliver savings

Ken Heaton, Energy Manager, MITIE Managed Services

15.30

Afternoon tea

Served in the Exhibition Marquee

16.00

Location, location, location: does the place of work really matter?

Professor Redman will examine the impact of home working versus office working on employee attitudes and behaviours. The presentation is based on research with over 700 professionals in the forthcoming British Journal of Management. It is the only piece of research to seek to answer the following question: does the location of work (office or home) really matter to knowledge workers?

Professor Tom Redman, Professor of Human Resource Management / Director of Research, Durham Business School

16.00

Global FM – sustainability & education

Global FM workshops have featured attendees from the U.S., U.K., Australia, France, China, South Africa, Brazil, Hungary and Ireland. Representatives from organizations such as Dalkia, Shell, ISS, Sprint, Nationwide Building Society, RBS and Ernst & Young - as well as people in government and the educational sector - contributed to the identification of the International Hot Topics. The educational workshop in Oxford will be Global FM's fifth workshop since its inception in 2006.

In the past four months, Global FM has established position statements on each of its International Hot Topics and is currently developing projects in association with them. Global FM hopes to launch projects based on the Education & Training and Sustainability Hot Topics by the end of 2007. GlobalFM intends to knowledge share with attendees at the BIFM conference in order to gain feedback and validation based on the project objectives.

16.45

Panel discussion: Greenwash or Green Action?

Chaired by Stephen Sackur, Presenter, HARDtalk, BBC News

Can individuals and organisations make a significant and meaningful contribution to tackling climate change? Are efforts to reduce your carbon footprint worthwhile or merely window dressing for CSR reports?

16.45

Fringe C

Women in FM

The women profiled in FM World's 2007 "Top 20 Women in FM" feature, talk about their experience as they move forward with their careers in facilities management.

Facilitated by Yvonne Wells, Director of Property Management, Land Securities

17.30

Closing remarks & Presentation of qualification certificates

Peter Cordy, Chairman, BIFM

18.45

Drinks reception

All delegates are invited to a Drinks Reception in the exhibition marquee at the end of the first conference day. Join us for a glass of fizz and canapés and unwind after an inspiring day of presentations.

19.45

Gala Dinner

Stringfever

The Gala Dinner, held once again in the magnificent Dining Hall at Keble College, brings together delegates, speakers, sponsors, exhibitors and BIFM staff for an evening of fine dining and great conversation. Immediately following the Gala Dinner, Stringfever will wow delegates with their electric instruments and unique sound. The world’s first genetically modified string quartet, Stringfever combines exceptional musical skill with a real talent for involving and engaging audiences to provide a truly memorable night.”

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Day 2, Wednesday 19th March 2008

8.45

Registration and coffee

Coffee served in the Exhibition Marquee

9.15

Welcome Address

Peter Cordy, Chairman, BIFM

9.20

Transforming the existing building market to one of high performance: a look at the critical role Facilities Managers play

Sustainability is 'an approach which aims to balance the social, economic and environmental impacts, now and in the future".

The Alliance for a Sustainable Built Environment is a group of industry leaders dedicated to helping the business community make wise decisions that preserve our natural resources. Their goal is to inform decision-makers at every level that the choices they make in regard to their facilities can be both economically and environmentally sustainable.

Tim Cole, Director of Environmental Initiatives & Product Development, Alliance for a Sustainable Built Environment and Forbo Flooring, USA

10.05

Facilities management and corporate property: a commercial perspective on sustainability

- sustainability and its impact on corporate property strategy

- using the sustainability agenda to challenge the use of space

- the FM’srole: sustainability broadening the scope of FM activity

- reducing both core costs and the carbon footprint

Oliver Jones, Chief Executive, The Asset Factor

10.05

Fringe D

Networking not working?

If you want to get ahead in FM, a well-maintained network of contacts will help you negotiate all the major pitfalls as well as provide tips on everything from job vacancies
to valuable insights into a company’s culture, helping you also to market yourself.

This popular fringe session will help you understand the value of networking in a safe and friendly workshop. A consummate networker offers his tips on how to win friends and influence people!

Led by Ian Fielder, Chief Executive Officer, BIFM

10.50

Morning coffee

Served in the Exhibition Marquee

11.20

Bringing sustainability into tendering decisions

When in the tender process do we begin tothink about sustainability? Does the buyer shift the responsibility to thesupplier or should we include it within the entire process?

Tony Martin, MBIFM, Building Liaison / Facilities Manager, Beatson Institute for Cancer Research

12.0

Five parallel sessions:

3.1

Providing sustainable worth in FM

· Building strong financial and business-orientated competencies across the FM design and delivery chain

· Engaging board-level executives in FM activities to give future competitive advantage to the organisation and long overdue recognition of the value added by FM teams

· New measurement techniques to deliver sustainable improvements in service design and delivery

Ashley Fawcett, Technical Director, Blackpear Consulting

Dave Barrett, Head of Estates and FM, Ordnance Survey

3.2

Green regulations and the effect on facilities technology

· Identification of the challenges facing FM’s, Sustainability versus demand

· Strategic ways to reduce energy consumption

· Updates on the latest relevant regulations

Barry Shambrook, Managing Director, Tuckers Consultancy

3.3

Predicting sustainability of building services

This presentation will help delegates understand the effects on the resources consumed by the services of the shape and size of buildings and specification options, and predict the extent of carbon emissions from embodied energy as well as energy consumed in use.

Bernard Williams, Consultant, International Facilities and Property Information Ltd

3.4

Carbon management – the trick is to keep breathing!

Based The proposed presentation is based on the experiences gained by Serco through the development and implementation of our carbon management strategy. It will outline the actions taken / planned to reduce our footprint and how we were successful in influencing our client’s behaviour and performance. The presentation will outline the range of carbon reduction initiatives undertaken (including successes and challenges). This is aimed at equipping the Facilities Managers with viable carbon management propositions. The final section of the presentation will relate the benefits of a successful carbon management programme to the wider sustainability issue, focussing on areas including the employee both at work and at home.

Graeme Cameron, Head of Environment and Sustainability, Serco Integrated Services

3.5

KTP sustainable FM project update

BIFM is leading a two-year Knowledge Transfer Partnership project in cojunction with the University of Reading to create a Sustainable Facilities Management Knowledge Portal. This session intruduces the background to the project, progress to date, data gathered and case studies.

Gordon Ludlow

Daniel Shockley

12.45

Lunch

A hot, seated, lunch will be served in the Keble College Dining Hall and an alternative light lunch will be served in Exhibition Marquee.

Return to the top

Afternoon session

13.45

Recycling and FM

Facilities Management and Recycling: A chance to make a real difference

- set the context for recycling in the wider agendas of resource efficiency and climate change

- make the case for action

- identify opportunities for the sector to make a difference

Steve Creed, Director of Business Growth, WRAP

13.45

Fringe F

Rising FMs

Members of the newly created BIFM special interest group, Rising FMs, discuss career development, how to get ahead and the challenges of facilities management.

Facilitated by Ismena Clout, Facilities Manager, Harper Collins

14.30

Five parallel sessions

4.1

The age of the client - demanding satisfaction from the construction industry

Attendees will gain an understanding of the value and necessity of post occupancy evaluations (POE) of buildings; an insight into the strength and weaknesses of the main POE methods in use and an overview of POEs completed for auditing and other bodies and an insight into cutting-edge research and application in this area.

Martin Cook, Head of Design and Building Performance, Building Research Establishment

4.2

Building performance – FM in design

The session will address the importance of involving the FM profession in the design of a building and seeking input throughout, right from the early design stages. Architects and other designers generally focus on delivering a building that looks good and, these days, one that will meet established performance criteria (e.g. those measured by BREEAM). However, the devil is in the detail and, all too often, fundamental issues relating to the building’s day-to-day usage and operational efficiency are overlooked.

The FM is key to the solution. This is someone who understands the problems of inheriting a building that does not quite meet operational needs and knows the cost of putting this right. This session considers the role of the FM from design to implementation, expectations, limitations and opportunities to improve environmental performance, user efficiency and operational cost of the building the FM will have to manage.

The recent BIFM Energy Position Paper states that the industry has much embedded knowledge that designers of low energy buildings could learn from. It encourages the engagement of FM personnel during the project design and for government to lead by example. The second part of the session explores the principle of collaboration between FM and designers in the context of energy use reduction and presents compelling arguments why this is an essential step in the search for sustainability. The aim is to provide inspiration to the FM industry to proactively engage with building design in order to fulfil their essential role in delivering low energy buildings.

Rosemary Clarkson, Senior Consultant, Davis Langdon LLP

Clare Wildfire, Director, Fulcrum Consulting

4.3

The FM’s contribution to the delivery of corporate social responsibility

The presentation will provide delegates with a view of the relationship between FM and the CSR functions within organisations; a discussion of the role FMs could play to contribute to CSR and examples of good practice in CSR/FM.

Paul Wyton, Senior Lecturer, Sheffield Hallam University

4.4

Place-making and long-term management - the challenge for the FM profession

The FM industry must respond to the need for more attractive, well-designed and serviced places. As the boundaries between public and private sector provision become more overlapped, the spectrum of services we provide need to be redefined and the structures we adopt to deliver those services need to change. Places for People will share practical examples and potential pitfalls learnt from our approach to place management, as well as possible future directions for our industry in meeting the complex challenges involved in creating new places, including whole towns, and regenerating existing neighbourhoods.

Paul Kelly, Group Head of Facilities Management, Places for People Group

4.5

KTP Sustainable FM project roundtables

Fifth in a series of six roundtable discussion events on sustainability, this session is part of the Sustainable FM KTP Project.